Terms & Conditions
Delivery
We use a variety of couriers and postal services to carry out our deliveries depending on weight, size and location of the delivery.
Standard Delivery – dispatched within 2 to 5 working days
0.1kg > 1.9kg = £3.00
2.0kg > = £5.00
Express Delivery – dispatched within 1 to 3 working days
0.1kg > 1.9kg = £5.00
2.0kg > = £15.00
Free Delivery – dispatched within 2 to 5 working days
Promotions & Vouchers
All offers, unless otherwise stated, are intended for single use only. Promotions cannot be used in conjunction with any other offers. Multiple uses are not permitted.
It is against our terms of sale to resell our gift card codes or to purchase these from a secondary marketplace such as Zeek. Any codes that are suspected of being fraudulent will be cancelled and invalidated. Please return these codes to the point of purchase and request a refund from the reseller.
Gift vouchers are valid for 12 months from date of issue. Unused values will not be refunded or attributed to any transactions after the expiry date.
Gift vouchers can be redeemed against most products only at coffidre.cymru.
Gift vouchers cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new voucher or be replaced after expiry and are not legal tender, account cards, credit or debit cards or securities.
If your purchase exceeds the value of the gift voucher, balance must be paid by cash, debit or credit card.
If the gift voucher value exceeds the purchase price of your order the remainder of the value will be lost. YOU MUST USE YOUR VOUCHER ALL WITHIN ONE PURCHASE/ORDER.
If you return any products you have purchased using a gift voucher, the balance will be credited to you as a coupon code and is to be redeemed against subsequent purchases.
Gift vouchers cannot be replaced if lost or stolen. If you suspect an unauthorised activity, immediately report this to Coffi Dre by emailing coffi@coffidre.cymru providing all details including proof of purchase, gift voucher number and a photo ID for verification purposes.
Coffi Dre reserves the right to cancel a gift voucher if we deem such action necessary. If so, we may either provide a replacement gift voucher of equivalent value unless we suspect fraud in relation to a gift voucher. The gift voucher remains our property.
Coffi Dre can vary or replace these conditions from time to time (including to introduce new fees)
If you have changed your mind or there is an issue with coffee and you would like to return them to us, you can do this by getting in touch coffi@coffidre.cymru. We will provide a full refund upon receiving the beers back at our warehouse unopened. Please note we do not offer free returns service at this time.
Customer Support
At Coffi Dre, we pride ourselves on working with our customers to solve any issues. If we’ve messed up, we’ll make it right. Our support team are always on hand to listen to feedback, concerns or questions: just drop us a mail at coffi@coffidre.cymru.
Cancellation
Our Subscriptions are billed every 28 days unless otherwise stated, for a total number of 12 boxes per year. You must give at least 3 working days’ notice before cancelling your subscription to avoid being charged for your next billing cycle.
How do I cancel my subscription?
We hate goodbyes, but for any reason you want to cancel you can do so at any time. If you’d like to do so, you can send us a Cancelation Request via your account page or please free to send an email to coffi@coffidre.cymru.
Please note we need at least 3 working days notice to cancel before your next billing date.
Company Details
Coffi Dre LLP is a registered company in Wales with company number OC437220. Our registered address is; M-SParc Menai Science Park, Gaerwen LL60 6AG. and our corrispondance address is; 13 Cae Berllan, Caernarfon, Gwynedd, LL55 1HH.
Age restrictions
You must be over 18 years old to purchase.
